Refund & Cancellation Policy

This policy applies to payments made to Ganga Medical Centre & Hospitals Pvt. Ltd. ("Ganga Hospital") through gangahospital.in.

1. Cancellation

Appointments or services paid for online may be cancelled by contacting the hospital at least 24 hours before the scheduled appointment / service, by phone or email, quoting the payment reference number.

2. Refunds

• Cancelled consultations / investigations: Full refund if cancelled as per the cancellation terms above and the service has not been availed.
• Inpatient advance / deposit: Any excess amount remaining after final bill settlement will be refunded.
• Duplicate or excess payment: Full refund of the duplicate / excess amount on verification.
• Services already availed: Not eligible for refund.

3. Refund Process & Timeline

Approved refunds are credited to the original payment method (card, UPI, net banking or wallet) within 5-7 working days from the date of approval. The time taken for the amount to reflect in your account depends on your bank.

4. Failed Transactions

If money is debited but the payment is not confirmed, the amount is usually auto-reversed by the bank / payment gateway within 5-7 working days. If not, please contact us with the transaction details.

5. Contact for Refunds

Billing Department, Ganga Hospital, 313, Mettupalayam Road, Saibaba Koil, Coimbatore - 641 043.
Phone: +91 422 2485000  |  Email: info@gangahospital.com